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Comment*:	Hi Matt, i just wanted to know why, when i've been with you guys for any lengthy time, does it cost me $7.99 to renew for 2 years, a service that i had been paying $6.95 per year for ? Then when i say to one of your sales staff, nicely I could just sign up for a new account at $4.95 per year on special and transfer all my files over, to which they reply,"I guess you could do that"... Doesn't that just sound silly? Would it not just be easy, less stress, confusion and the like to say... Hello Loyal Customer, thanks for staying with us for the last 5 years... just to let you know we are unable to offer you the current special at the moment, but dont worry, we will honor the $6.96 that you simply have been paying for the last 5 years.